How can we help?
For account access, security, privacy, billing, or technical questions, email support@finopsbeacon.com.
Include: your organization name, the approximate time of the issue, the page or scan involved, and any visible error message. Never send Azure client secrets or passwords by email.
Security reports
Use the subject “Security report” and include reproducible details. Do not access, change, or download another customer’s data while investigating.
Account and privacy requests
Administrators can export or delete organization data from Settings. For a request you cannot complete in the product, write from the email address associated with your account so ownership can be verified.
Service status
The application checks database readiness every five minutes. When reporting an outage, include whether the public site, sign-in, dashboard, or scan is affected.